BouncePilot Resources
135+ Abandoned Cart, Retargeting, Email & eCommerce Marketing Stats
We’re passionate about eCommerce conversion data. So passionate that we spent weeks collecting the most extensive set of stats possible on abandoned carts and eCommerce conversions.
eCommerce Stats for Email Marketing
51% of recipients open emails for for Loyalty program rewards. MediaPost
48% of recipients open emails for free samples/gifts. MediaPost
46% of recipients open emails for free delivery. MediaPost
33% of recipients open emails for competitions. MediaPost
31% of recipients open emails for advance notice of new products. MediaPost
22% of recipients open emails for product reviews. MediaPost
14% of recipients open emails for VIP access. MediaPost
60% of email marketing recipients don’t think any brands or stores are doing it well. MediaPost
While your open and click rates are highest with 1 email per month, it is best overall to send emails once every week. Omnisend
Customers open emails more actively on Wednesdays, but will click more on Sundays. Omnisend
Every email on average brings $0.71 in the U.S. Omnisend
Automated emails have better click rates – promotional campaigns have a 4.15% click rate, while cart recovery emails have a 7.1% click rate. Omnisend
While 26% of SMBs polled use email marketing for sales, just 7% use email as a brand-building tool. DMA Wordstream
Only about 30% of US retail email list subscribers have actually made a purchase from the retailer whose email list they subscribed to eMarketer
Welcome emails are incredibly effective: on average, 320% more revenue is attributed to them on a per email basis than other promotional emails. Easy SMTP
80% of retail professionals indicate that email marketing is their greatest driver of customer retention (the next closest channel? Social media, identified by just 44% of those same professionals). eMarketer
People SAY they prefer HTML emails, but plain-text emails actually get up to 37% higher open rates. Hubspot
73% of millennials identify email as their preferred means of business communication. Procurious
Segmented email campaigns have an open rate that is 14.32% higher than non-segmented campaigns. Mailchimp
Click-throughs are 100.95% higher in segmented email campaigns than non-segmented campaigns. Mailchimp
The use of emoji in email marketing messages increased 775% from 2015 to 2016. MediaPost
The percentage of emails containing GIFs rose from 5.4% in 2015 to 10.3% in 2016. MediaCharts
A study of 1 billion emails revealed that video emails see CTRs 96% higher than non-video emails. GetResponse
Transactional emails have 8x more opens and clicks than any other type of email and can generate 6x more revenue. Experian
Companies who send automated emails are 133% more likely to send relevant messages that correspond with a customer’s purchase cycle. Lenskold and Pedowitz Groups
Personalized email messages improve click-through rates by an average of 14% and conversions by 10%. Aberdeen
Only 39% of online retailers send personalized product recommendations via email. Certona
Personalized emails deliver 6x higher transaction rates. Experian
Email is 40 times more effective at acquiring new customers than Facebook or Twitter. McKinsey
81% of online shoppers who receive emails based on previous shopping habits were at least somewhat likely to make a purchase as a result of targeted email. eMarketer
When it comes to purchases made as a result of receiving a marketing message, email has the highest conversion rate (66%), when compared to social, direct mail and more. DMA
72% people prefer to receive promotional content through email, compared to 17% who prefer social media. MarketingSherpa
Including a call to action button instead of a text link can increase conversion rates by as much as 28%. Campaign Monitor
A message is 5x more likely to be seen in email than via Facebook. Radicati
4.24% of visitors from email marketing buy something as compared to 2.49% of visitors from search engines and 0.59% from social media. Monetate
The average order value of an email is at least three times higher than that of social media. McKinsey
Email marketing has an ROI of 3800%. DMA
Email’s ROI was 28.5% compared to 7% for direct mail. Chief Marketer
For every $1 spent, email marketing generates $38 in ROI. Campaign Monitor
44% of email recipients made at least one purchase based on a promotional email Convince & Convert
A series of cart recovery emails can generate up to 131% more orders than a single cart recovery email. Convince & Convert
Digital shopping cart abandonment rates are high worldwide, at 74.3%. according to Q1 2016 research, with Asia-Pacific having the highest rate at 75.9% and Europe having the lowest cart abandonment rate at 71.5%. eMarketer
Abandoned Cart Stats
Retailers lost $4.6 trillion worth of abandoned carts in 2016, $2.75 trillion deemed recoverable. Business Insider
28% of shoppers will abandon their shopping cart if presented with unexpected shipping costs. Kissmetrics
23% of users will abandon their shopping cart if they have to create a new user account. Kissmetrics
60% of shoppers abandon cart because of high extra costs (shipping, taxes, etc.) Baymard
37% of shoppers abandon cart because the site wanted them to create an account. Baymard
28% of US online shoppers have abandoned an order in the past quarter solely due to a “too long / complicated checkout process.” Baymard
6 out of 10 “add-to-cart” actions on eCommerce sites do not result in sales!
17% of shoppers abandon cart because they were just doing research to buy later. Visual Website Optimizer
25% of shoppers abandon cart solely because of high shipping costs. Visual Website Optimizer
22% of shoppers that abandon their cart would buy from another site if offered a better deal. Visual Website Optimizer
41% of shoppers that abandon cart will buy from another store. Visual Website Optimizer
Almost half (45%) of the users who add a product to their cart without willing to buy it, do that to know its final price. Visual Website Optimizer
35% of shoppers use the add-to-cart function as a wishlist. Visual Website Optimizer
58% respondents said that emails and ads, which offer a discount on an abandoned product, brings them back to the website. Visual Website Optimizer
54% of shoppers will purchase products left in shopping carts, if those products are offered at a lower price.
9% respondents said that they return to buy a product if it’s going out of stock. Visual Website Optimizer
25% respondents said that they’ve abandoned a purchase at least once because of the bank rejecting the transactions. Visual Website Optimizer
99% users who don’t actively look for products to buy admit that time-bound offers encourage them to make a purchase. Visual Website Optimizer
Nothing frustrates shoppers more than filling a piece of information twice — 32% respondents admitted to this. Visual Website Optimizer
14% said “not being able to change/modify order” is what they hate the most in a checkout process. Visual Website Optimizer
60% of shoppers have at least once abandoned a purchase because the website asked them for information they didn’t want to share. Visual Website Optimizer
67.45% of online shopping carts are abandoned before the customer completes a sale Shopify
Average cart abandonment rate is 74%. Get Elastic
Most cart abandonment occurs between 1 and 2pm on Thursdays. Get Elastic
Abandoned Cart Recovery Stats
Over 1/3 of clicked cart recovery emails convert to a sale. Get Elastic
The AOV or recovered carts by email is 19% higher than typical purchases. Get Elastic
More than a tenth (11.61%) of cart abandonment emails are clicked. Econsultancy
The average order value (AOV) of purchases from basket abandonment emails is 14.2% higher than typical purchases. Econsultancy
Over 75% of email revenue is generated by triggered campaigns, rather than one-size-fits-all campaigns. Automated email campaigns account for 21% of email marketing revenue.
Nearly half (44.1%) of all cart abandonment emails are opened. Econsultancy
Nearly a third (29.9%) of clicks lead to a purchase back on site. Econsultancy
Sending a series of three abandoned cart email reminders brings in 69% more orders than a single email. Omnisend
Cart recovery emails have a 7.1% click rate. Omnisend
eCommerce Checkout Stats
Ideal checkout flow can be as short as 12-14 form elements (7-8 if only counting the form fields). Baymard
The average large-sized e-commerce site can gain a 35.26% increase in conversion rate though better checkout design. Baymard
The average conversion rate in ecommerce is 1.33%. Compass
From Fireclick index findings, specialty stores convert at the highest average rates (7.6%), followed by catalog websites (6.7%), fashion and apparel (5.9%), outdoors and sports (4.8%), and software (4.1%). Invesp
The average conversion rate of visitors who saw UGC is 161% higher than those who didn’t. Shoplo
19% of shoppers will purchase from an unfamiliar site if it features security seals on checkout (Norton, McAfee, etc) Visual Website Optimizer
57 percent of direct shopping cart traffic is driven by email. SeeWhy.
66 percent of cart conversion comes through email Internet Retailer
The average delay between a buyer’s first visit and purchase is 19 hours, but that’s a misleading number because of the long tail of that time distribution; in fact, 72 percent of visitors will buy in the first 24 hours after they first visit SeeWhy
eCommerce Stats for Retargeting
55% of shoppers say that online reviews influence their buying decision. Kissmetrics
The average clickthrough rate for display ads is .07%… the average clickthrough rate for retargeting ads is 10X higher at about .7%. Business2Community
70% of visitors who are retargeted with display ads are more likely to convert. Business2Community
Retargeting can lead to 147% conversion rate over time. Business2Community
Retargeting ads can result in up to 1046% increase in branded search. Business2Community
With retargeting, 26% of shoppers will return and complete the checkout process. Business2Community
General Stats Related to Ecommerce and Advertising Spend
In 2018, the average firm was expected to allocate 41% of their marketing budget to online, and this rate is expected to grow to 45% by 2020. WebStrategies
Search engine marketing will capture the largest share of online spend with online display (banner ads, online video, etc.) taking the second largest share. WebStrategies
Social media advertising investments will continue to grow, with a 17% compound annual growth rate from 2016 to 2021, and is expected to represent 25% of total online spending in 2018. WebStrategies
Digital marketing is pacing at an 11% compound annual growth rate between 2016 and 2021 with the biggest growth occurring in online video. WebStrategies
Investment in paid search, display advertising, social media advertising, online video advertising and email marketing is predicted to account for 46% of all advertising by 2021. WebStrategies
In a 2017 report from Hanapin Marketing, 75% of respondents expect to increase their Google Adwords investments in the next 12 months (more than any other digital channel). Facebook, which has become a respectable competitor to paid search, expects to see increased investments by 71% of respondents. Hanapin Marketing
2017, TV ad spending will total $72.01 billion, or 35.8% of total media ad spending in the US. Meanwhile, total digital ad spending in 2017 will equal $77.37 billion, or 38.4% of total ad spending.
Instagram and Twitter, by comparison, expect to see increased investments from less than half of respondents (46% and 21% respectfully). Snapchat, which has a greener ad platform, was at the bottom of the list, with only 15% of respondents expecting to increase investments into 2018. Hanapin Marketing
The number of email users worldwide is forecasted to rise to 2.9 billion by 2019. Statista
Nearly 105 billion emails are sent each day; this number is expected to reach 246 billion before 2020. Radicati
92% of online adults use email, with 61% using it on an average day. Pew Research
57% of email subscribers spend 10-60 minutes browsing marketing emails during the week. ChoozOn
Global eCommerce sales to reach more than 2.3 trillion in 2017. Statista
SMS and Mobile Marketing Stats
98% of all SMS messages are opened. Search Engine Watch
90% of SMS messages are read within 3 minutes. Search Engine Watch
SMS has a CTR of 35%. Search Engine Watch
By 2019, mobile advertising is expected to represent 72% of all U.S. digital ad spending. MarketingLand
70% of people report disliking mobile ads. HubSpot
Mobile ad blocking has increased 90% year-over-year. Impact
48% of consumers start mobile research with a search engine –but 33% go directly to the site they want. Smart Insights
33% of consumers start mobile research with a branded website, only 26% with a mobile app. Smart Insights
80% of social media time is spent on a mobile device. comScore
Pinterest is the most mobile social network and 64% of its referred traffic comes from either smartphones or tablet devices. Mobile Marketing Watch
Google says 61% of users are unlikely to return to a mobile site they had trouble accessing and 40% visit a competitor’s site instead. MicKinsey & Company
Mobile email opens have grown by 180% in the last three years Email Monday
Average smartphone conversion rates are up 64% compared to the average desktop conversion rates. CMS Report
88% of consumers who search for a type of local business on a mobile device call or go to that business within 24 hours. Nectafy
Mobile offers are redeemed 10x more frequently than print offers. eMarketer
48% of companies are using mobile coupons/offers in 2017. That’s up 16% since 2013. Statista
Mobile marketing has grown to a point that it’s no longer tracked in the forecast and it’s presumed to be considered across all channels. Web Strategies
Stats Related to Influencer Marketing
Advertisers that implemented Influencer Marketing in 2016 received $11.69 in Earned Media Value (EMV) on average for every $1.00 they spent. Smart Insights
An average influencer marketing campaign is composed of 7 videos, with a potential reach of 1.8M and costs around $7,250. Grapevine
On average influencer marketing campaigns have strong performance metrics including a 2% click through rate and 2.55% conversion rate. Grapevine
Influencer marketing metrics beat key metrics from Facebook Advertising as well as Google Adwords and Google Display Network. Grapevine
Beauty & Fashion brands see the highest average conversion rate. Grapevine
On average, Cooking & Food videos have the highest click through rates and lowest cost per click. Grapevine
Fitness & Exercise brands pay the lowest per video and drive quality traffic, leading to the lowest average cost per acquisition. Grapevine
Overall, Instagram was the best performing channel for social action– it delivered a social action rate (social media engagements/social media exposure) of 3.21%. Rythm One
Conclusion
When you’re managing an ecommerce and retail sales channel, improving your conversion rates is your top priority. Use these benchmarks to test different aspects of your abandoned cart recovery and checkout process, or to try new marketing programs.
My favorite example is abandoned cart emails. We saw that they were the highest performing campaigns in eCommerce, and created an opportunity to drive those same messages to unregistered and unknown visitors (you can learn more by clicking here).